Refund and Return Policy
Effective Date: July 20, 2026
At Pixelpoint, we strive to ensure that you are completely satisfied with your handcrafted home decor and DIY products. We understand that sometimes an item may not meet your expectations, and we are here to assist you.
Eligibility for Refunds
- Timeframe: You must request a return within 7 days of receiving your order.
- Condition: The item must be in its original condition, unused, and in the original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Non-Refundable Items
- Products that have been damaged due to misuse or improper installation.
- Customized or personalized items made specifically to your requirements.
The Refund Process
- Notification: We will notify you via email or phone regarding the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or via bKash/Nagad/Bank transfer) within a certain number of days.
- Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Damaged or Defective Items If you receive an item that is damaged or defective due to a manufacturing error, please contact us immediately with photos of the damage. We will prioritize your request for a replacement or a full refund.
Contact Us
- Email: hellopixel@gmail.com
- Phone: 01710491523